1. Introduction and Acceptance
These Terms of Service govern your access to and use of the website, estimate request forms, communications, and roofing-related services offered by Hawthorne & Sons Roofing. By visiting our website, contacting us for an estimate, scheduling an inspection, approving a proposal, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, you should not use the website or engage our services.
Hawthorne & Sons Roofing provides roofing services to residential and commercial customers, including roof inspections, repairs, replacements, maintenance, emergency response where available, gutter-related work, flashing and ventilation services, and related exterior improvement services. Specific services, materials, pricing, timing, warranties, and project scope are governed by the written estimate, proposal, contract, work order, change order, invoice, or warranty document applicable to your project.
These Terms are intended to apply broadly to online interactions and general service relationships. If a signed written agreement between you and Hawthorne & Sons Roofing conflicts with these Terms, the signed agreement will control to the extent of the conflict for that specific project.
2. Company Information and Communications
Hawthorne & Sons Roofing may be contacted at estimates@hawthorneandsonsroofing.com or at 118 Hudson Street, New York, NY 10013, US. Notices to us should be sent using the contact information listed above unless a project agreement identifies a different method for notices.
By submitting your contact information, requesting an estimate, or scheduling a service, you authorize Hawthorne & Sons Roofing and its representatives to contact you by email, telephone, text message, or other reasonable means regarding your request, scheduling, project updates, estimates, invoices, warranty matters, and related service communications. Standard message and data rates may apply. You represent that you have authority to provide any phone number or email address submitted to us.
You agree that electronic communications, including emails, online forms, electronic proposals, electronic signatures, and digital invoices, may satisfy legal requirements that communications be in writing, where permitted by applicable law. You are responsible for maintaining current and accurate contact information throughout the project.
3. Estimates, Proposals, and Scope of Work
Any estimate, proposal, or price range provided by Hawthorne & Sons Roofing is based on the information reasonably available at the time it is prepared. Roofing work may involve concealed conditions that cannot be fully evaluated until shingles, membranes, decking, flashing, insulation, or other materials are removed or examined more closely. Examples include hidden water damage, rotted decking, inadequate ventilation, structural defects, code-related issues, mold, asbestos-containing materials, pest damage, or prior improper workmanship.
Unless expressly stated otherwise in a written proposal, estimates are not binding until accepted by Hawthorne & Sons Roofing and may expire after the period stated in the estimate. Material prices, labor availability, disposal costs, permitting fees, and weather conditions may affect final pricing and scheduling. Any additional work, substituted materials, code-required upgrades, or concealed condition repairs may require a written or documented change order and may result in additional charges.
The scope of work is limited to the services specifically described in the accepted proposal or contract. Any drawings, photos, measurements, product references, or descriptions are provided for planning and communication purposes and should not be interpreted to include items not expressly listed. Customer-requested modifications must be approved by Hawthorne & Sons Roofing before work is performed.
4. Scheduling, Access, and Customer Responsibilities
Project schedules are estimates and may be affected by weather, safety considerations, material delays, permit processing, inspections, labor availability, site conditions, emergencies, or events beyond our reasonable control. Roofing work is weather-dependent, and Hawthorne & Sons Roofing may delay or suspend work when conditions could compromise safety, workmanship, or materials.
You agree to provide safe and reasonable access to the property, including access to roofs, driveways, yards, electrical outlets, water sources where needed, parking areas, attic spaces, and other areas necessary to perform the work. You are responsible for securing pets, moving vehicles, protecting fragile personal property, clearing work areas, identifying known hazards, and notifying us of underground utilities, sprinkler systems, septic components, security systems, solar equipment, satellite equipment, or other property features that may affect the work.
You represent that you own the property or are authorized by the property owner to request the services. You are responsible for obtaining any approvals required from landlords, condominium or cooperative boards, homeowners associations, property managers, lenders, insurers, or other parties unless the written agreement states that Hawthorne & Sons Roofing will handle a specific approval.
Roofing work may involve noise, vibration, dust, debris, temporary disruption, and limited access to parts of the property. While Hawthorne & Sons Roofing uses commercially reasonable care, you should remove or protect delicate items in attics, wall-mounted items, outdoor furniture, landscaping features, and other belongings that may be affected by normal construction activity.
5. Permits, Codes, Materials, and Site Conditions
Hawthorne & Sons Roofing performs services in a manner intended to comply with applicable laws, building codes, and industry standards for the agreed scope of work. Permit responsibilities, inspection requirements, and code-related obligations will be handled as stated in the applicable proposal or contract. If a permit, inspection, or code upgrade is required but not included in the original scope, additional time and charges may apply.
Materials may include shingles, membranes, underlayment, flashing, fasteners, sealants, ventilation components, gutters, and accessories from third-party manufacturers. Product colors, textures, and availability may vary by batch, manufacturer, age, lighting, and supply conditions. Exact matches to existing roofing, siding, trim, masonry, or other exterior materials are not guaranteed unless expressly stated in writing.
Customer-supplied materials are used only if approved by Hawthorne & Sons Roofing. If approved, Hawthorne & Sons Roofing is not responsible for defects, shortages, incompatibility, warranty limitations, delays, or performance issues related to customer-supplied materials. We may decline to install materials we believe are unsafe, unsuitable, noncompliant, damaged, or inconsistent with professional standards.
If hazardous materials or unsafe conditions are discovered, including suspected asbestos, lead, mold, structural instability, electrical hazards, or unsafe access conditions, Hawthorne & Sons Roofing may stop work until the condition is evaluated and addressed by qualified professionals. Additional costs and delays resulting from such conditions are the customer’s responsibility unless otherwise required by law or agreed in writing.
6. Payments, Deposits, Invoices, and Collections
Payment terms, deposits, progress payments, retainage if any, and final payment deadlines will be stated in the applicable proposal, contract, invoice, or work order. By approving work, you agree to pay all charges for the agreed services, approved change orders, materials, taxes, fees, and any additional charges authorized under the project documents.
Deposits may be required to reserve scheduling, order materials, or begin project preparation. Unless otherwise stated in writing or required by applicable law, deposits may be applied to materials, administrative preparation, scheduling, mobilization, and other project-related costs. Final payment is typically due upon substantial completion, completion of the agreed scope, or issuance of the invoice, as specified in the project documents.
If payment is late, Hawthorne & Sons Roofing may, to the extent permitted by law, suspend work, delay warranty service unrelated to safety or legal obligations, assess late fees or interest as stated in the project documents, recover collection costs, file or enforce mechanic’s lien rights where applicable, or pursue other lawful remedies. You agree to reimburse reasonable costs of collection, including attorney’s fees and court costs, where permitted by law or contract.
You should not withhold payment for work that has been properly performed because of unrelated disputes. If you believe an invoice is incorrect, you must notify us promptly and identify the disputed portion in reasonable detail. Undisputed amounts remain due according to the applicable payment terms.
7. Warranties and Disclaimers
Any workmanship warranty offered by Hawthorne & Sons Roofing will be described in the applicable written warranty, proposal, or contract. Manufacturer warranties for roofing products are provided by the applicable manufacturer and are subject to that manufacturer’s terms, exclusions, registration requirements, transfer limitations, and claim procedures. Hawthorne & Sons Roofing does not control manufacturer warranty decisions.
Unless expressly stated in writing, warranties do not cover damage or failure caused by severe weather, wind, hail, ice dams, falling objects, fire, flood, structural movement, inadequate building design, preexisting defects, improper maintenance, third-party work, customer modifications, foot traffic, animals, pests, vandalism, normal wear and tear, or conditions outside the scope of work performed by Hawthorne & Sons Roofing. Leak investigations and repairs may require access to interior areas and may involve multiple potential causes.
To the fullest extent permitted by applicable law, and except for warranties expressly provided in writing, the website and services are provided without implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Some states do not allow limitations on implied warranties, so certain limitations may not apply to you.
You must notify Hawthorne & Sons Roofing promptly of any alleged defect, leak, or warranty issue and provide reasonable access for inspection and corrective work. Unauthorized repairs or modifications by others may limit or void applicable workmanship coverage to the extent the repair or modification affects the claimed issue.
8. Website Use and User Obligations
You agree to use the Hawthorne & Sons Roofing website and online tools only for lawful purposes and in accordance with these Terms. You may not use the website to submit false, misleading, unlawful, defamatory, abusive, or infringing content; interfere with the operation or security of the website; attempt unauthorized access to systems or data; use automated scraping or harvesting tools without permission; transmit malware; or impersonate another person or entity.
When you submit information through our website or by email, you agree that the information is accurate, complete, and not misleading. You are responsible for ensuring that any photos, documents, property descriptions, measurements, insurance information, or other materials you provide may lawfully be shared with us. We may rely on information you provide when preparing estimates, scheduling work, or communicating with insurers, property managers, or other parties you identify.
The website may contain general information about roofing systems, maintenance, storm damage, repair options, or other topics. This information is provided for general educational purposes only and is not a substitute for an on-site inspection, professional evaluation, engineering advice, insurance advice, or legal advice. Conditions vary by property, and no website content guarantees that a particular service is suitable for your home or building.
9. Intellectual Property and Customer Content
The website, including text, graphics, logos, trade names, service descriptions, photographs, videos, layouts, and other content, is owned by or licensed to Hawthorne & Sons Roofing and is protected by intellectual property laws. You may view website content for personal or internal business purposes related to evaluating or using our services. You may not copy, reproduce, modify, distribute, sell, or exploit website content without prior written permission, except as permitted by law.
If you provide photos, videos, reviews, testimonials, comments, or other content to Hawthorne & Sons Roofing, you represent that you have the right to provide that content and that it does not violate the rights of others. Unless you expressly state otherwise in writing, you grant Hawthorne & Sons Roofing a non-exclusive, royalty-free license to use content you provide for purposes related to evaluating, documenting, performing, and communicating about the requested services.
We may request separate permission before using project photos, reviews, or testimonials for marketing purposes where required by law or where the content identifies you personally. We will not intentionally publish sensitive personal information such as full payment details or private access codes.
10. Limitation of Liability
To the fullest extent permitted by applicable law, Hawthorne & Sons Roofing and its owners, employees, contractors, suppliers, and representatives will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of use, business interruption, loss of goodwill, or substitute service costs, arising out of or related to the website, estimates, services, delays, materials, or these Terms, even if advised of the possibility of such damages.
To the fullest extent permitted by applicable law, the total liability of Hawthorne & Sons Roofing for any claim arising out of or related to a specific project will not exceed the amount paid by you to Hawthorne & Sons Roofing for the portion of services giving rise to the claim. For claims related solely to website use, our total liability will not exceed one hundred dollars. These limitations do not limit liability that cannot be limited under applicable law, such as certain intentional misconduct or statutory rights that may not be waived.
You acknowledge that construction and roofing services involve inherent risks, including weather exposure, concealed conditions, material variations, and site-specific factors. The limitations in these Terms are part of the basis of the bargain between you and Hawthorne & Sons Roofing and apply to all legal theories, including contract, tort, negligence, strict liability, warranty, and statute, to the extent permitted by law.
11. Indemnification and Third-Party Services
You agree to indemnify, defend, and hold harmless Hawthorne & Sons Roofing and its owners, employees, contractors, suppliers, and representatives from and against claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney’s fees, arising out of or related to your breach of these Terms, inaccurate information you provide, your unlawful use of the website, your lack of authority to authorize work, unsafe or undisclosed property conditions, or claims by third parties arising from your acts or omissions.
Some services may involve third-party suppliers, manufacturers, subcontractors, financing providers, payment processors, permitting authorities, inspectors, insurers, or technology platforms. Hawthorne & Sons Roofing is not responsible for third-party websites, platforms, financing terms, manufacturer decisions, payment processor outages, or independent services except to the extent required by applicable law or expressly agreed in writing.
If you choose to use financing or insurance proceeds for a project, your payment obligation to Hawthorne & Sons Roofing is independent of any approval, denial, delay, deductible requirement, depreciation holdback, financing terms, or coverage decision by a lender or insurer unless a written agreement expressly states otherwise.
12. Governing Law, Disputes, Changes, and Effective Date
These Terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict of law principles. Subject to any mandatory consumer protection rights or other laws that may apply, disputes arising out of or related to these Terms, the website, or services provided by Hawthorne & Sons Roofing will be brought in the state or federal courts located in New York County, New York, and you consent to the personal jurisdiction and venue of those courts.
Before filing a claim, you agree to contact Hawthorne & Sons Roofing and attempt in good faith to resolve the dispute informally. This informal process does not prevent either party from seeking emergency relief, preserving lien rights, pursuing collection of undisputed amounts, or taking action where delay would prejudice legal rights.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable where permitted by law. Our failure to enforce a provision is not a waiver of our right to enforce it later. You may not assign your rights or obligations under these Terms without our prior written consent. Hawthorne & Sons Roofing may assign these Terms in connection with a merger, sale, restructuring, or transfer of business assets.
Hawthorne & Sons Roofing may update these Terms from time to time. The version posted on our website or provided with your project documents will apply as stated. Material changes will not retroactively alter a signed project contract unless permitted by the contract or agreed by the parties. These Terms are effective as of 2026-05-22.